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**Terms and Conditions**
**1. Introduction**
Welcome to Night Owl Supply ("we," "us," "our"). By accessing or using our website NightOwlSupply.com and purchasing our hand-sewn tactical gear and pouches, you agree to be bound by the following terms and conditions. Please read them carefully.
**2. Products and Services**
2.1. **Product Descriptions**
We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions are complete, reliable, or error-free. Colors and details may vary slightly from what you see on your screen.
2.2. **Custom Orders**
We offer custom orders based on specific requirements. Once you place a custom order, it cannot be canceled or modified. We will provide you with an estimated completion time, and we will do our best to meet it.
**3. Ordering and Payment**
3.1. **Order Acceptance**
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
3.2. **Payment**
Payment must be made through our accepted methods. Prices are listed in USD and are subject to change without notice. Sales tax or VAT may apply where applicable.
**4. Shipping and Delivery**
4.1. **Shipping**
We will ship products to the address you provide during checkout. Delivery times may vary based on your location and shipping method. We are not responsible for delays caused by shipping carriers.
4.2. **Shipping Costs**
Shipping costs are calculated based on your location and chosen shipping method. These costs will be displayed during checkout.
**5. Returns and Exchanges**
5.1. **Return Policy**
We accept returns for defective or damaged products within 30 days of receipt. To return a product, contact us to obtain a return authorization. Products must be returned in their original condition and packaging.
5.2. **Exchange Policy**
Exchanges are only accepted for defective or damaged products. If you wish to exchange a product, contact us for instructions.
**6. Warranty and Liability**
6.1. **Product Warranty**
We provide a limited warranty on our products against defects in materials and workmanship. This warranty does not cover normal wear and tear or damage caused by misuse.
6.2. **Limitation of Liability**
To the fullest extent permitted by law, Night Owl Supply is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products.
**7. Privacy and Security**
7.1. **Privacy Policy**
We are committed to protecting your privacy. Please review our Privacy Policy, which outlines how we collect, use, and protect your personal information.
7.2. **Security**
We use industry-standard security measures to protect your personal and payment information. However, we cannot guarantee absolute security.
**8. Changes to Terms**
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes acceptance of the revised terms.
**9. Governing Law**
These Terms and Conditions are governed by and construed in accordance with the laws of Alabama. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Alabama.
**10. Contact Information**
If you have any questions or concerns regarding these Terms and Conditions, please contact us at Support@nightowlsupply.com
1. Return Eligibility
1.1. Defective or Damaged Products
We accept returns for products that arrive defective or damaged. To qualify for a return, you must contact us within 30 days of receiving your order.
1.2. Non-Defective Products
Returns for non-defective products are not accepted unless specified otherwise in our policy. Custom or made-to-order items are final sale and not eligible for return.
2. Return Process
2.1. Contact Us
To initiate a return, please contact us at Support@nightowlsupply.com with your order number, a description of the issue, and any supporting photographs of the defect or damage.
2.2. Return Authorization
We will provide you with a Return Authorization (RA) number and instructions on how to return the product. Returns sent without an RA number will not be processed.
2.3. Packaging and Shipping
Return the product in its original packaging and include any accessories or documentation that came with it. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds and Exchanges
3.1. Refunds
Upon receiving and inspecting the returned product, we will process a refund to your original payment method. Please allow 7 business days for the refund to reflect on your account.
3.2. Exchanges
We do not offer exchanges. If you need a different item, please return the original product for a refund and place a new order.
4. Exceptions and Limitations
4.1. Custom and Made-to-Order Items
Custom or made-to-order items are non-returnable and non-refundable.
4.2. Return Window
Returns must be initiated within 30 days of receipt of the product. We cannot process returns for products that fall outside this period.
5. Contact Information
For any questions or to initiate a return, please contact us at Support@nightowlsupply.com. We are here to assist you and ensure a satisfactory resolution.
6. Policy Updates
We may update this Return Policy from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
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